For the City of Santa Rosa, we created a mobile work order system using ESRI’s ArcGIS Mobile platform that allowed field crews to view, create, and update work orders in the field without the need for an Internet connection. Using the ArcGIS Mobile platform, we created a field map and linked various types of work orders to their water and sewer assets.
The entire work order system was synchronized with their in-house Infor/Hansen based maintenance management system (MMS). In the morning, field crews would retrieve the latest work order information and any map updates. After they had completed their work they would update the Infor/Hansen system with any new or updated work orders. This mobile work order system allows field crews to be more efficiently deployed and utilize their time more effectively through the easy-to-use work order interface.